Utilities Recoveries

Partnering with Utilities for the provision of Debt Recovery Services

Working with a range of gas, electricity, water and telecoms companies across the UK, our utilities recoveries team deals with recovery of consumer, SME and major business accounts. We currently act for 7 of the largest utility companies in the UK, both recovering and resolving disputes for both live and final accounts.

Our approach is to:

  • Work with each client to develop a recovery strategy 
  • Complement their internal processes 
  • Promote engagement with customers to arrange sustainable and affordable payment arrangements.

Where payment arrangements are not available, we work closely with each client to assess the commercial viability of legal proceedings and determine the most appropriate and cost effective enforcement method.

In close partnership with utilities, we have devised cost effective and innovative recovery models for the collection of domestic and business energy and water debt. These models focus on identifying the cases that are suitable for litigation activity at the outset when the debt becomes overdue by an analysis of your data, as opposed to the traditional approach of using litigation when all else fails. This focus increases revenue collections and keeps litigation costs to a minimum.

Our aims:

  • Improve customer engagement 
  • Maximise your recovery levels 
  • Protect your reputation 
  • Adhere to the compliance and regulatory frameworks demanded by OFGEM, OFWAT and OFCOM.

Our dispute resolution team has a special focus on the utilities sector. The team has wide-ranging experience of the challenges and disputes faced by utilities and are well placed to advise on more complex debt recovery litigation.

Meet our experts

Filter by location

Commercial Recoveries

We have a dedicated commercial recoveries unit, handling commercial debt recovery and dispute resolution. We provide proactive advice on recovery options available and the commercial considerations for such action on behalf of a wide range of sectors across the UK.

Learn more

Credit Union Recoveries

Our specialist credit union recoveries team work with both employer-based and community-based Credit Unions across the UK. We primarily deal with the recovery of secured and unsecured lending products, including personal loans, motor finance loans and secured loans on property.

When payment arrangements are not achievable, we work with each Credit Union to assess to commercial viability of legal proceedings and to determine the most appropriate and cost-effective enforcement method.

Learn more

Credit Unions - Secured Asset Lending

Wilkin Chapman has developed a complete suite of fully compliant lending documents for Credit Unions. These documents provide a 'ready to go' solution for secured asset finance.

Learn more

Education Recoveries

Our dedicated education recoveries team handles the collection of unpaid tuition, accommodation, library and commercial fees on behalf of Universities and Higher Education Colleges.

We offer a complete recovery service under one roof, incorporating pre-legal collections, trace and investigation work and legal recovery solutions, ensuring our education clients have continuity of service and flexibility that they should expect.

Learn more

Financial Services Recoveries

Our unsecured lending recoveries team work with a range of financial service companies, lenders and debt purchasers, dealing with recovery of unsecured lending products including loans, credit cards, overdrafts and guarantees.

When payments are not achievable, we assess the commercial viability of legal proceedings and determine the most appropriate and cost-effective enforcement method with our client.

Learn more

Insolvency

In appropriate cases, the threat of insolvency proceedings is a very effective way of recovering unpaid debts. However, if the threat is implemented and does not result in payment, creditors often wait a long time to receive only a modest proportion of what is owed to them.

Our insolvency team is committed to being a leading provider of cost-effective recovery solutions and - uniquely amongst law firms - we provide a comprehensive range of insolvency services which are focused on maximising and accelerating returns to creditors.

Learn more

Recoveries

Our recoveries department is widely recognised as a leader in the field of debt recovery. We work with a wide range of clients in both national and international recovery, advising on pre-legal and legal recovery, insolvency and commercial litigation. We are also one of the few national law firms who has an authorised insolvency practitioner, Chris Garwood.

Learn more

Other Services
Request a callback

What our customers say:

"I would like to thank you and all the partners..."

Read more
Client B

"Bethany's advice was much appreciated..."

Read more
Client D

"Many thanks for all your help...
"

Read more
Jenny

"No doubt i will be in contact in the future..."

Read more
Client C

"Tom has done an outstanding job and we are grateful...
"

Read more
Client B

"We have been very impressed with Mike's level of diligence, correspondence and speed..."

Read more
Client A

"Having used Wilkin Chapman for a number of years..."

Read more
Client F

"Excellent. Thank you!"

Read more
Client C

"I would just like to thank Andrew Burnett for the hard work and commitment in this case..."

Read more
Client I

"Andrew Burnett (and the whole Wilkin Chapman team) were very helpful..."

Read more
Client H

"Very professional and friendly service"

Read more
Marc

"Made everything easier"

Read more
Neil

"Good and fair"

Read more
Nick

"Understanding"

Read more
Vichuda

"Helpful Staff"

Read more
Gerald

"Thank you so much for all your help...
"

Read more
Client B

"Jade, thank you very much for your hard work..."

Read more
Client E

"We have been very impressed with his approach and speed in which he has assisted us...
"

Read more
Client B

"Fast and speedy service..."

Read more
Client E

"The help and service with my new will was excellent..."

Read more
Client F

"Not once did i have to chase my case up..."

Read more
Client D

"I found Lucy a very pleasant person to deal with..."

Read more
Mrs Mtombeni

"Lucy was kind, informative and knowledgeable..."

Read more
Mr and Mrs Alcock

"Very impressed with the service I received from my first appointment..."

Read more
Client F

"Thank you so much for the efficient, quick way you have acted for us..."

Read more
Tony W

"I was very happy with the service..."

Read more
Client D

"I felt well looked after from my first visit to the office..."

Read more
Client E

"Mr Oliver was very professional throughout my case..."

Read more
Client G

"Professional at all times..."

Read more
Client C

"Excellent service..."

Read more
Client C

"He is a credit to his profession..."

Read more
Client A

"Thank you for the excellent service...
"

Read more
Client B

"Bethany helped make a very stressful time a lot easier..."

Read more
Client C

"I am delighted with the outcome..."

Read more
Client A

"Service and civility with a smile..."

Read more
Client D

"Excellent service..."

Read more
Client C

"Hannah was very professional..."

Read more
Client B

"I was impressed with the very professional service..."

Read more
Client A

"Donna was very helpful and reassuring ..."

Read more
Client B

"Very friendly and helpful..."

Read more
Client A

"Lucy is a lovely lady..."

Read more
Client B

"We found Lucy to be very knowledgeable... "

Read more
Client A

"Very good in everything dealt with..."

Read more
Client E

"I was very pleased with the service provided..."

Read more
Client F

"Thank you for the really helpful advice..."

Read more
Local Government Monitoring Officer

"Jonathan's GDPR and Cyber Crime training was perfectly pitched and held everyone's interest. Both informative and entertaining...."

Read more
Alison Twiddy, Lincolnshire Rural Support Network

"Always professional, friendly and caring..."

Read more
Elizabeth-Jane Chitty, Somerset

"As a member of the Armed Forces for over 30 years, when my marriage of 14 years ended, I needed a legal team that was compassionate, highly experienced and with outstanding distance communications. Wilkin Chapman excelled in all of the above..."

Read more
Client A

"Thank you for your efficiency and professionalism with our house sale..."

Read more
Client A

"Very good and efficient service at all times!"

Read more
Client A

"Professional, amazing, dedicated, trusted, and an experienced solicitor...."

Read more
Hana Lewis, South Wales

"Your professional and kind handling of everything was greatly appreciated...
"

Read more
Client A

"Thanks for your first class service..."

Read more
Client C

"Kind and professional - a real pleasure!"

Read more
Client D

"Fast, efficient, and friendly..."

Read more
Client B

"We could not ask for anything better!..."

Read more
Client B

"Mr Hennegan from start to finish was excellent!..."

Read more
Client A

"The process was made very easy. Thank you..."

Read more
Client E

"We really appreciate what you and your colleagues have done for us..."

Read more
Client A

"The attention to detail and managing highly complex investigations in very challenging circumstances was a valued source of support and reassurance..."

Read more
Client C

"Thank you for this very professional and thorough investigation report – it is greatly appreciated!"

Read more
Client B

"We appreciate your professionalism, expertise, and all the effort you have put in to helping us again..."

Read more
Client A

"Richard made the whole process of buying and selling a house feel so stress-free..."

Read more
Client A

"Service was exceptional!"

Read more
Client C

"My initial worries about solicitors were totally alleviated by Sharon's calm and professional approach, and her humanity..."

Read more
John Cooper

"Since Jade took over my case she has been excellent in keeping me informed of any information regarding my case."

Read more
Wayne Greenslade

"She went above and beyond what was required..."

Read more
Mystery shopper

"Very good service. I would recommend him again!"

Read more
Client D

"Very happy with service and advice..."

Read more
Client E

"I felt Mr May's renegotiations were positive..."

Read more
Client A

"I can now finally put it to bed..."

Read more
Client F

"Thank you so much once again for all you have done.."

Read more
Lucy Talbot, North East Lincolnshire

"Always provides very detailed explanations with very clear statements..."

Read more
Client G

"Without you we probably wouldn't have had anything..."

Read more
Client D

"Andrew did a great job..."

Read more
Client C

"Miss Thraves was very patient and considerate of me..."

Read more
Client C

"This was my first involvement at a solicitors so I was quite nervous, but my worries soon disappeared..."

Read more
Client B

"Very helpful and totally professional at all times..."

Read more
Client C

"I would like to sincerely thank Adam for all of his hard work, diligence and speed at producing our articles of association, with a constitution and dissolution..."

Read more
Sarah Robinson, Mrs Robinson's Homes Ltd

"Adam is an excellent ambassador for your business..."

Read more
Andrew McLachlan, Ouse and Humber Drainage Board

"Sally provided a highly professional and knowledgeable service...."

Read more
Client A

"A ray of light at a really dark time for me..."

Read more
Ms Jones

"Professional, kind and caring... A credit to the firm.."

Read more
Ms Jones

"Very satisfied with the standard of care and attention..."

Read more
Client B

"Benna was very professional, caring, and knowledgeable..."

Read more
Client A

"We appreciate the way Sally dealt with everything..."

Read more
Client D

"Nothing was too much trouble and kept me informed every step of the way..."

Read more
Client C

"Very pleased with professional, efficient service..."

Read more
Mr and Mrs Evans, Market Rasen

"Very satisfied with the service provided by Sally"

Read more
Client A

"Thank you all so much for your time, patience and advice while helping me get my first house..."

Read more
Client B

"Two Wills plus Power of Attorney, all carried out with very good service!"

Read more
Client A

"Excellent service and advice received - thank you!"

Read more
Client A

"Thank you so much..."

Read more
Client B

"The service I received was second to non - excellent!"

Read more
Client A

"I am gobsmacked - thank you for everything you have done..."

Read more
Client B

"Andy Burnett has been fantastic throughout the process...."

Read more
Client A

"Amy did an excellent job. She was a pleasure to deal with."

Read more
Client A

"Thank you again for all your valuable help, I really appreciate it..."

Read more
Client A

"You have exceeded my expectations of customer service and I will of course be recommending your services to family, friends and clients!"

Read more
Client B

"You have been a beacon of professionalism and your patience and guidance has been wonderful..."

Read more
Client A