Utilities Recoveries

Partnering with Utilities for the provision of Debt Recovery Services

Working with a range of gas, electricity, water and telecoms companies across the UK, our utilities recoveries team deals with recovery of consumer, SME and major business accounts. We currently act for 7 of the largest utility companies in the UK, both recovering and resolving disputes for both live and final accounts.

Our approach is to:

  • Work with each client to develop a recovery strategy 
  • Complement their internal processes 
  • Promote engagement with customers to arrange sustainable and affordable payment arrangements.

Where payment arrangements are not available, we work closely with each client to assess the commercial viability of legal proceedings and determine the most appropriate and cost effective enforcement method.

In close partnership with utilities, we have devised cost effective and innovative recovery models for the collection of domestic and business energy and water debt. These models focus on identifying the cases that are suitable for litigation activity at the outset when the debt becomes overdue by an analysis of your data, as opposed to the traditional approach of using litigation when all else fails. This focus increases revenue collections and keeps litigation costs to a minimum.

Our aims:

  • Improve customer engagement 
  • Maximise your recovery levels 
  • Protect your reputation 
  • Adhere to the compliance and regulatory frameworks demanded by OFGEM, OFWAT and OFCOM.

Our dispute resolution team has a special focus on the utilities sector. The team has wide-ranging experience of the challenges and disputes faced by utilities and are well placed to advise on more complex debt recovery litigation.

Meet our experts

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Commercial Recoveries

We have a dedicated commercial recoveries unit, handling commercial debt recovery and dispute resolution. We provide proactive advice on recovery options available and the commercial considerations for such action on behalf of a wide range of sectors across the UK.

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Credit Union Recoveries

Our specialist credit union recoveries team work with both employer-based and community-based Credit Unions across the UK. We primarily deal with the recovery of secured and unsecured lending products, including personal loans, motor finance loans and secured loans on property.

When payment arrangements are not achievable, we work with each Credit Union to assess to commercial viability of legal proceedings and to determine the most appropriate and cost-effective enforcement method.

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Credit Unions - Secured Asset Lending

Wilkin Chapman has developed a complete suite of fully compliant lending documents for Credit Unions. These documents provide a 'ready to go' solution for secured asset finance.

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Education Recoveries

Our dedicated education recoveries team handles the collection of unpaid tuition, accommodation, library and commercial fees on behalf of Universities and Higher Education Colleges.

We offer a complete recovery service under one roof, incorporating pre-legal collections, trace and investigation work and legal recovery solutions, ensuring our education clients have continuity of service and flexibility that they should expect.

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Financial Services Recoveries

Our unsecured lending recoveries team work with a range of financial service companies, lenders and debt purchasers, dealing with recovery of unsecured lending products including loans, credit cards, overdrafts and guarantees.

When payments are not achievable, we assess the commercial viability of legal proceedings and determine the most appropriate and cost-effective enforcement method with our client.

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Insolvency

In appropriate cases, the threat of insolvency proceedings is a very effective way of recovering unpaid debts. However, if the threat is implemented and does not result in payment, creditors often wait a long time to receive only a modest proportion of what is owed to them.

Our insolvency team is committed to being a leading provider of cost-effective recovery solutions and - uniquely amongst law firms - we provide a comprehensive range of insolvency services which are focused on maximising and accelerating returns to creditors.

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Recoveries

Our recoveries department is widely recognised as a leader in the field of debt recovery. We work with a wide range of clients in both national and international recovery, advising on pre-legal and legal recovery, insolvency and commercial litigation. We are also one of the few national law firms who has an authorised insolvency practitioner, Chris Garwood.

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