debt recovery

Our approach focuses on recovering with integrity and innovation, whilst protecting your brand and reputation.

Complete recovery service

Complete recovery service

From initial demand letters to litigation and insolvency support, we have every tool at our disposal to get you an excellent return.

Bespoke service

Bespoke service

We tailor our service and work collaboratively with you, to ensure our service compliments your internal processes.

Innovative technology

Innovative technology

Our services are complimented by innovative technology, from online access to your accounts to a dedicated customer payment portal allowing customers to make payments at their convenience.

Our debt recovery solicitors

We are widely recognised as one of the country’s leading debt recovery legal providers, offering clients a range of services that ensure you maximise your recovery rates.

We recover debts on behalf of our clients adopting innovative and sophisticated recovery methods that are cost-effective whilst protecting our clients’ reputations and brands.

The UK’s leading guide to law firms, The Legal 500, also highlights our capabilities and we are regularly called on to publicly share our expertise through speaking, seminars and training events.

A complete recovery service

We offer a service that compliments and supports your in-house credit control teams.

From initial consultancy and customer data cleansing to issuing legal and enforcement proceedings and insolvency support, we provide a full, proven package of recovery methods, that are cost-effective and produce exceptional results.

What we can do for you

  1. Pre-legal collections

    This service provides an integrated and extensive pre-legal collections cycle, incorporating a combination of letters, outward bound telephony, text messages and emails to attempt to engage with your customer and encourage payment or settlement of the outstanding balance.

  2. Trace

    We offer various trace options through external agents that include no success – no fee trace reports, pre-sue reports, employment checks, company reports and consumer and commercial identity checks.

  3. Legal debt recovery

    If our collections cycle fails to generate a successful settlement or repayment, then a full risk assessment is undertaken to assess the viability of issuing court proceedings.

    Using this information, we can make a more informed decision as to whether to issue proceedings and advise on the most effective form of enforcement.

  4. Dispute resolution

    Any contested or complex case below £10,000 will be referred to our small claims unit, who will review each case and give advice on the appropriate course of action under the Small Claims Track.

    If a matter is over £10,000, the case will be referred to our dispute resolution team, who will again review the case and provide advice on the appropriate course of action.

  5. Insolvency solutions

    Drafting and service of Statutory Demands, Bankruptcy Petitions and Winding up Petitions for unpaid debts.

    Arranging for all documentation to be lodged at court and attendance at court hearings throughout the England & Wales.

What makes us different?

We work with a number of major organisations in different sectors in relation to recovery of debts and are now seen as their leading adviser.

We provide them with advice in relation to their recovery strategies and implementation, with the aim of adopting the most prudent methods, ensuring the optimum collection rates are achieved year on year.

  1. Tailored and bespoke service

    The key to our success is by working in partnership with you to provide specific solutions to your problems, with a view to continuously improving the service to you. Our aim is to establish a long-term relationship, enabling us to understand your requirements and for you to have complete trust in our personnel and expertise.

    We are keen to establish collaborative working practices with our client’s in-house teams with a view to delivering the following benefits:

    • Saving time in avoidance of ‘reinventing the wheel’

    • Facilitating best practice

    • Ensuring consistency in approach

    • Reducing costs

  2. Customer centred intelligent technology

    Using a blend of technology, bespoke engagement strategies and legal expertise, we enable clients to take control of their debts.

    Our clients have full visibility of progress in real time through custom case management systems available 24/7, and customers are prompted via automated reminders to make payment through a range of options, including online, to ensure that payment arrangements are maintained and our clients maximise their recovery rates.

  3. Protecting your reputation

    Taking a compliant and pragmatic approach to recovering commercial debt, we identify the vulnerable and those in financial difficulty, while also establishing who has the means to pay through advanced data cleansing techniques to maximise recovery rates.

    Treating customers fairly (TCF) is embedded into our approach and is an essential part of our reputation, but also our debt recovery philosophy. It is clear from educational studies that customers are more willing to engage in the debt recovery process if they feel that the organisation dealing with the collection of the debt is approachable, fair and reasonable.

    We believe that our role in providing debt recovery services is largely focused on ensuring that the customer experience when interacting with us is a positive one. Ideally, no business or individual wants to find themselves in a situation where they are dealing with solicitors over payment of debt. What we can aim for is that whilst a customer may rather avoid having to deal with us, they emerge from the process of dealing with us positively having felt that they have been listened to and dealt with fairly and proportionately.

  4. Creditor services

    As solicitors and insolvency practitioners, our creditor services team offers you a service which takes away the burden of managing all the insolvency documentation you receive. We can provide advice and guidance in respect of both personal and corporate insolvency situations, including:

    • Individual voluntary arrangement

    • Bankruptcy

    • Partnership liquidation

    • Partnership voluntary agreement

    • Creditors voluntary liquidation

    • Company voluntary arrangement

    • Compulsory liquidation

    • Members voluntary liquidation

    • Administrations

    • Pending Winding up Petition

    • Pending Bankruptcy Petition

    Once you receive notice of an insolvency procedure as a creditor, all you need to do is simply notify our team.

  5. Our commitment to you
    • Identify the status of the customer, whether an individual or corporate entity

    • Confirm whether an insolvency practitioner has been appointed and if so, whom

    • Arrange attendance at meetings of creditors, if necessary

    • Review any voluntary arrangement proposals in order to improve your dividend prospects

    • File proxy forms and proofs of debt on your behalf

    • Notify you of any potential dividends

Sector specific work

Our experienced team of legal experts has a significant specialism in sectors including local authorities, utilities, finance companies, credit unions, education and both residential and commercial property.

All our services comply with the regulatory and compliance standards that our clients expect, accredited by both ISO and LEXCEL.

The sectors we cover include:

  • Education

  • Property

  • Utilities

  • Financial services

Quick contact form

Submit an enquiry and one of our team of experts will be in touch as soon as possible to discuss your needs.

Or call the recoveries team on 01472 262631

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Partner and Head of Recoveries Chris Grocock 01472 262631 Grimsby
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