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Experts in supermarket accidents

Surprisingly, plenty of injuries can occur in UK supermarkets, due to slips on wet floors or trips on unexpected obstacles.

It's expected to simply pick ourselves back up and get on with our day, however, slips, trips, and falls in supermarkets can cause painful injuries.

Supermarkets are required to follow safety regulations to keep their customers safe. They carry out regular risk assessments and ensure their staff have adequate training. It’s easy to blame a fall on yourself, however, if the supermarket didn't follow those regulations, you could claim for negligence. 

What types of accidents happen in supermarkets?

The most common accidents that happen in supermarkets are slips, trips, and falls. This is because items can become dislodged and fall from the shelves, either spilling on the floor or becoming a trip hazard.

Supermarkets have a responsibility to make sure that all aisles are clear and spillages are cleaned up as soon as possible.

Common causes of supermarket accidents

  • Slips, trips, and falls

  • Trolley injuries and collisions

  • Exposed edges and metalwork

  • Objects falling from shelves

  • Electric shocks from equipment

  • Car park accidents

What to do after a supermarket accident

Successful supermarket compensation claims rely on being able to prove that the incident occurred and that someone else was negligent.

Although the incident may be stressful, it is important to gather and record as much information as you can. You or a loved one should make a note of what has happened to share with your legal team at a later date.

  1. Immediately tell a member of staff and ask them to record the incident

  2. Take photographs of the site after the accident, before warning signs are put in place or the obstacle has been removed

  3. Take photographs of your injuries

  4. Get copies of all medical records that relate to your injury

  5. Get details from any witnesses

  6. Note if there were any CCTV cameras that may aid your case

  7. Claim within three years from the date of the accident

Making a supermarket accident claim

If you’ve experienced an accident or injury whilst out shopping, and it wasn’t your fault, you can make a supermarket claim. Our public liability lawyers are on hand to guide you through the compensation claim process.

Your claim starts with a free, no-obligation consultation call to establish the facts of your supermarket accident and assess the likely outcome of your case. If we think you have a viable compensation claim, we’ll talk you through our ‘no win, no fee’ funding scheme and ask for your consent to proceed.

From there, we will conduct an investigation into how your injury happened and build evidence for your case. We will gather witnesses, obtain expert medical evidence, and determine how much compensation you may be entitled to.

We’ll then support you through the next stages of the claim, from negotiating settlement agreements out of court to assisting with court proceedings. In some circumstances, we will also help you access the appropriate rehabilitation, support, and care that you need to recover.

How to make a claim

  1. Request a FREE no obligation consultation call

  2. Establish ‘no win, no fee’ funding options

  3. Investigate your supermarket accident and gather medical evidence

  4. Assess your compensation for a fall in the supermarket claim

  5. Settle the claim in or out of court

Get in touch

Ready to get started?

We’re always there for you. Why not call us today for an informal chat about your situation?

Supermarket accident FAQs

If you or a loved one has had an accident or suffered an injury in a supermarket, you may be entitled to compensation.

Here are our commonly asked questions about making a public liability claim.

  1. When might I have a claim for a supermarket accident?

    With all compensation claims, the key factor in making a claim is whether someone has been negligent.

    So, if a liquid has just been spilt, and you slip on it right away, it would be tricky to prove that the supermarket has been negligent. However, if there has been a spillage on the floor for some time, and it hasn't been signposted or cleaned up, this would suggest a high degree of negligence.

    This is because supermarkets have a responsibility to keep customers safe, by:  

    • Marking hazards and spillages

    • Clearing hazards and spillages quickly

    • Keeping the overall environment safe and free from contamination

    • Following the guidelines set by the Health and Safety Executive

  2. How long do I have to make a claim?

    You usually have three years from the date of your accident to make a claim. The time frame is longer for children, those who lack mental capacity, and fatal accidents.

    There are further exceptions to this rule, so you should contact us as soon as possible to see if you can make a personal injury claim.

    Get in touch
  3. How much compensation can I claim following a supermarket accident?

    The amount of compensation you could claim will depend on your injuries and the impact on your life. It is based on:

    • The severity of your injury

    • How it has impacted your life

    • How much money you have lost or will lose

    Our expert solicitors will aim to get you the maximum compensation available for your injury.

  4. Can I claim if I have had an accident in a supermarket car park?

    If you have suffered an accident in a supermarket car park, due to barrier malfunctions, uneven surfaces, or potholes, you will have to successfully prove that you experienced negligence.

    However, if you have been hit by another car, you will likely need to make a road traffic claim.

    Find out more
  5. Can I claim if I have been injured whilst working for a supermarket?

    You can claim if you have been injured in a supermarket whilst working there, however, this would come under accidents at work as your employer has a legal duty of care to keep you safe.

    Find out more

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