accident in a shop

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Accidents in a shop or supermarket can happen very quickly and without warning, and the last thing you expect when going shopping is to sustain an injury.

Our solicitors understand how difficult it can be to come to terms with a personal injury, especially if it happened in a public place.

If you have suffered because of somebody else’s negligence, we can help you make an accident in a shop claim. No matter the incident, our public liability solicitors have the specialist knowledge to ensure the best possible outcome for you.

What types of accidents happen in shops?

Although they seem like safe places, accidents can happen in a shop or shopping centre if the necessary health and safety regulations aren't followed.

You could be struck by falling objects if the shelves haven't been stacked properly, or from anything hanging from the ceiling. Shelves or other fittings with sharp edges could cause cuts, and wet and slippery floors can cause someone to have a fall in a shop.

All business owners are legally required to protect customers' health and safety whilst on their premises. If they have failed to mitigate hazards, they could be deemed to have put you at risk and may be responsible.

Common causes of shop accidents

  • Falling objects from shelves

  • Slips, trips, and falls

  • Wet floors and spillages

  • Tripping over cables

  • Broken metalwork and fixtures

  • Accidents with mannequins

What to do after a shopping accident

Suffering an injury in a public place is hard, but it is important to keep a record of the incident as it occurs. You or a loved one should make a note of what has happened, to share with your legal team at a later date.

We recommend gathering as much evidence as possible as soon as the accident or injury has occurred.

  1. Immediately tell a member of staff and ask them to record the incident

  2. Take photographs of the site after the accident, before warning signs are put in place or the obstacle has been removed

  3. Take photographs of your injuries

  4. Get copies of all medical records that relate to your injury

  5. Get details from any witnesses

  6. Note any CCTV cameras that may aid your case

Making a shop accident claim

To make an accident in a shop claim, get in touch with our expert solicitors, who will let you know whether they think you have a viable claim. You have three years after the date of the accident in a shop to make a claim.

Your claim starts with a free, no-obligation consultation call to establish the facts of the accident and assess the likely outcome of your case. If we think you have a viable compensation claim, we’ll talk you through our ‘no win, no fee’ funding scheme and ask for your consent to proceed.

From there, we will investigate how your injury happened and build evidence for your case. We will gather expert medical evidence and determine how much compensation you may be entitled to.

We’ll then support you through the next stages of the claim, from negotiating settlement agreements out of court to assisting with court proceedings. In some circumstances, we will also help you access the appropriate rehabilitation, support, and care that you need to recover.

How to make a claim

  1. Request a FREE no obligation consultation call

  2. Establish ‘no win, no fee’ funding options

  3. Investigate your fall in a shop claim and gather medical evidence

  4. Assess your potential compensation

  5. Settle the claim in or out of court

Get in touch

Ready to get started?

We’re always there for you. Why not call us today for an informal chat about your situation?

Accident in a shop FAQs

If you or a loved one has had an accident or suffered an injury in a shop, you may be entitled to compensation.

Here are our commonly asked questions about making a claim.

  1. How long do I have to make a claim?

    You usually have three years from the date of your accident to make a claim. The time frame is longer for children, those who lack mental capacity, and fatal accidents.

    There are further exceptions to this rule, so you should contact us as soon as possible to see if you can make a personal injury claim.

    Get in touch
  2. How much could I claim for falling in a shop?

    There is no set answer to how much compensation you could receive for making a claim as each case is different and specific factors determine the amount each claim is worth. Any compensation is split into two categories, including general damages and special damages.

  3. What does my accident in a shop compensation help cover?

    We understand that no amount of compensation can take away what you have experienced, however, if you have been injured in a shop or shopping centre, you may have to take time off work with reduced or no pay which could have a serious financial impact on you and your family.

    Therefore, the compensation can help cover the loss of earnings, any medical treatment you may need, and transport or accommodation costs.

  4. What if I work in a shop and I’ve had an accident?

    You can claim if you have suffered from an injury while working in a shop, however, this would come under accidents at work as your employer has a legal duty of care to keep you safe.

    Find out more

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