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public liability claims

Our specialist lawyers are experienced in dealing with all aspects of public liability claims.

FREEPHONE Public Liability Helpline:

0800 183 8483 (Mon – Fri, 9am – 5pm)

There for you, just in case.

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Step by step advice

We’ll guide you through your public liability claim, making each stage simple and stress-free.

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No win, no fee

You’re guaranteed a minimum of 75% of any compensation and there are no upfront costs.

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FREE home and hospital visits

We make your recovery easier with home and hospital visits at no additional cost.

Start your public liability claim

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Experts in public liability

No one expects to suffer an accident when popping to the shops, visiting a restaurant, or using a public toilet. From slipping on a wet floor in a shop to an accident in a car park, there’s plenty that can go wrong, and you may be entitled to compensation if you’ve had an accident in a public premises.

Our personal injury solicitors are experts in dealing with public liability claims relating to accidents in a supermarket, college, school, pub, or restaurant. They have extensive experience dealing with claims against independent owned premises through to large chain superstores or restaurants.

No matter the accident, they have the specialist knowledge to ensure the best possible outcome.

If you've had an accident at work or accident abroad, click the buttons below to begin your claim.

Accident at work claims Accident abroad claims

Types of accident claims in public places

  • Slips, trips, and falls
  • Accident in a car park
  • Falling shelves and display items
  • Poorly lit stairways
  • Accident in a school
  • Defective seating
  • Accident in a supermarket
  • Loose carpeting and cracked flooring
  • Accident in a restaurant

Making a claim for an accident in a public premises

Whether you’ve experienced a fall in a shop or been involved in incident in a restaurant knowing who is at fault or who to turn to can be confusing. Don’t worry, our public liability lawyers are on hand to guide you through the claims process.

Your claim starts with a free, no obligation consultation call to establish the facts of accident. Whether you’re at home or hospital, or you’re able to visit one of our offices, we’ll meet you to establish whether you have a viable case. If you’re happy to proceed, we’ll talk you through our ‘no win, no fee’ funding scheme.

From there, we can then conduct an investigation into your accident in the premises and build evidence for your case. As well as talking to witnesses, collecting CCTV, and making any other necessary enquires, we will also gather expert medical evidence and assess the potential compensation for your accident.

We’ll support you through the next stages of the claim. In some circumstances, we will also help you to access the appropriate rehabilitation, support, and care that you need to recover.

How to claim compensation for an accident

  1. Request a FREE no obligation consultation call

  2. Establish ‘no win, no fee’ funding options

  3. Investigate your public liability accident and gather medical evidence

  4. Assess your compensation for your accident in a public place

  5. Settle the claim in or out of court

Start your claim

Ready to get started?

We’re always there for you. Why not call us today for an informal chat about your situation?

Public liability claim FAQs

If you or a loved one has had an accident or suffered an injury on public property, you may be entitled to compensation.

Here are our commonly asked questions about making a public liability claim for a personal injury.

  1. Am I eligible to make a claim for compensation?

    If you’ve suffered an accident that wasn’t your fault, you are likely to be able to make a claim – however, it depends entirely on the circumstances.

    If you’ve purposefully ignored safety precautions and contributed to the accident, then you may have less of a claim. In contrast, if you slipped on a wet floor in a shop and there were no visible warning signs, then you most likely have a personal injury claim.

    It’s always best to contact our team to discuss what’s happened and establish whether you have a case.

    Get in touch
  2. I slipped in a supermarket. What should I do?

    Remain calm and seek immediate medical attention. Let appropriate representatives of the premises, store, or restaurant know what has happened and make a report in the accident book. Take pictures of the scene and request contact details of witnesses.

    Gather and save as much evidence as you can before contacting our personal injury team as soon as possible.

    Get in touch
  3. How long do I have to make a claim?

    You usually have three years from the date of your accident to make a claim. The time frame is longer for children, those who lack mental capacity, and fatal accidents.

    There are further exceptions to this rule, so you should contact us as soon as possible to see if you can make a personal injury claim.

    Get in touch
  4. How long does a personal injury claim take to process?

    The length of time it takes to settle a personal injury claim can vary significantly, depending on the circumstances and communication of all parties.

    Straightforward cases where liability is admitted can take up to 12 months, with more complex and high value cases taking longer to complete.

  5. How much compensation will I receive for an accident in a public area?

    The amount of compensation you can receive for an accident in a public premises such as a shop or supermarket will depend on a variety of factors.

    Factors include the seriousness of your injury, whether you contributed to the accident, loss of current or future earnings, and whether you need ongoing rehabilitative care and support.

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