How to respond to a data dilemma in school
Mr Cross, a parent of a child attending the school:
Is unhappy with the service which he has received from the school’s receptionist
Has decided to submit a subject access request (SAR) - asking for all of the information which the school holds on him
Submits the request verbally over the phone to the office manager as part of his complaint
SARs can be made verbally so ensure staff are trained to recognise these
Seek advice on exemptions and redactions to avoid disclosing data Mr Cross is not entitled to
Act promptly don’t leave responding to the last minute
Follow policies and procedures
Avoid undertaking black pen redactions - these can often be seen through
Contact Emma to discuss this further.
