Our specialist credit union recoveries team works with both employer based and community based credit unions across the UK, dealing with the recovery of secured and unsecured lending products including personal loans, motor finance loans and secured loans on property.
All our services comply with the relevant, regulatory and compliance standards that our clients expect, accredited by both ISO 9001 and LEXCEL.
We will recover your outstanding loans with integrity and innovation, whilst protecting your reputation.
We promote engagement with your customers to arrange affordable and sustainable payment arrangements. Any payment arrangements are monitored using the latest technology to ensure prompt payment and minimise default rates.
When payment arrangements are not achievable, we work closely with you to assess the commercial viability of issuing legal proceedings, and to determine the most appropriate and cost-effective enforcement method.
Our service compliments and supports your in-house credit control teams. From initial consultancy and customer data cleansing to issuing legal and enforcement proceedings and insolvency support, we provide a full, proven package of recovery methods, that are cost-effective and produce exceptional results including:
This service provides an integrated and extensive pre-legal collections cycle. It incorporates a combination of letters, outward bound telephony, text messages and emails to attempt to engage with your customer and encourage payment or settlement of the outstanding balance.
We offer various trace options through external agents that include no success – no fee trace reports, pre-sue reports, employment checks, company reports and consumer and commercial identity checks.
If our collections cycle fails to generate a successful settlement or repayment, then a full risk assessment is undertaken to assess the viability of issuing court proceedings. Using this information, we are able to make a more informed decision as to whether to issue proceedings and advise on the most effective form of enforcement.
Provide advice and guidance in relation to IVA’s, DRO’s and bankruptcy orders made in respect of your customers. Drafting and service of Statutory Demands, Bankruptcy Petitions and Winding up Petitions for unpaid debts. Arranging for all documentation to be lodged at court and attendance at court hearings throughout the England & Wales.
Submit an enquiry and one of our team of experts will be in touch as soon as possible to discuss your needs.
Or call the credit union team on 07787787982