Customer profiling

We understand the importance of an effective collections strategy – one that can help you realise measurable improvements while focusing resources where they are needed most.

Our customer profiling service provides detailed reports on each member to establish their “propensity to pay”, whilst providing data to verify:

• Confirmation of residency;

• Existing County Court Judgments (including if satisfied or not);

• Telephone numbers (landline only);

• Property ownership;

• Average property price;

• Any insolvency links;

• Directorships;

• Mortality.

By adopting a customer profiling exercise within your recovery strategy, you can maximise debt collection efforts and ensure that more informed decisions are made as to whether to litigate on accounts. By scoring, segmenting and prioritising accounts, you can develop better strategies to collect more debt.

Our service unlocks the power of data and analytics, giving credit control teams a process that’s fair, efficient and compliant. The result is a more effective, customer-focused collections process that turns even hard to find and difficult debtors into valuable customers while increasing recoveries and reducing costs.