Our specialist Credit Union team work with a range of employer based and community based Credit Unions across the UK, dealing with the recovery of secured and unsecured lending products including personal loans, motor finance loans and secured loans on property.
Our approach is to work with each Credit Union to develop a recovery strategy that compliments their internal processes and promotes engagement with customers to arrange affordable and sustainable payment arrangements. Arrangements are monitored using the latest technology to ensure prompt payment and minimise default rates.
Cost Effective Recovery Strategies
Where payment arrangements are not achievable, we work closely with each Credit Union to assess the commercial viability of legal proceedings and determine the most appropriate and cost-effective enforcement method.
We aim to maximise your recovery whilst ensuring we protect your reputation and adhere to the relevant compliance and regulatory requirements. We operate within a compliant conduct risk environment supported by internal induction and on-going training for our Recoveries team. We have embedded “Treating Customers Fairly” across all elements of our recovery strategies and work is undertaken in compliance with the FCA guidelines. Quality and Assurance are supported by our LEXCEL and ISO9001 accreditations.
Trace and Customer Profiling
We offer a range of trace and customer profiling solutions. We understand the importance of locating members and obtaining information on their ability to repay outstanding loans. All trace work is conducted on a no trace – no fee basis.
On-line access and Management Information
We provide all clients with access to the Wilkin Chapman “Client on-line” facility enabling you to access all your accounts, track progress, review all transactions on an account by account basis. We work with clients to develop bespoke management information that is relevant to their reporting requirements.
We have developed a complete suite of fully compliant lending documents offering you a ‘ready to go’ solution for secured lending. Click here to find out more
Impact of COVID-19
Download our new guide for credit unions dealing with the ramifications of coronavirus.