27 September 2024

How to file a service complaint: Your rights in UK military employment

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Tom Martin Senior Associate & Deputy Head of Education
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Understanding the military complaint process

In the UK military, service members have the right to file a service complaint if they believe they have been wronged during their time in service. This process is outlined in JSP 831, which sets out the rules and procedures governing military complaints.

What is a service complaint in the UK military?

A service complaint is similar to a grievance in civilian employment. It can be made by any serving or former member of the armed forces in relation to their military service. However, there are certain exceptions. For example, complaints about healthcare or medical treatment may fall under a different process.

Time limits for service complaints

If you're planning to make a military service complaint, it's important to act within the given timeframe. Complaints must be submitted within three months from the date of the incident or the latest in a series of events. Exceptions to this time limit are rare and only accepted in exceptional circumstances where you couldn't file within the deadline. If the complaint is late, it will be deemed inadmissible.

How to submit a service complaint

To bring a complaint, you must complete the correct form, known as Annex F of JSP 831, within the appropriate timescale. Once submitted, you will be assigned an assisting officer who will guide you through the process. A deciding body will investigate your complaint and produce a report. You'll have the opportunity to review the report and provide feedback before a decision is made.

Appealing a service complaint decision

Once a decision has been made it will be communicated to you in writing, along with the reasons for the decision. If you're unhappy with the decision, you have the right to appeal within a set timescale, setting out your reasons for doing so. An appeal body will be convened to review your complaint.

How long does the service complaint process take?

The military complaint process aims to resolve issues as quickly as possible at the lowest level. However, due to various factors, service complaints can take months to resolve. It's important to evaluate whether this process will effectively address your concerns.

Conclusion: Understanding your rights in military employment

If you feel wronged during your military service, understanding your right to file a service complaint is crucial. Follow the correct procedures, act within the required timeframe, and seek support from your assisting officer to navigate the process effectively.

Need help?

Contact Tom to discuss this further.

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