We believe in placing you, our client, at the centre of what we do and place great importance on providing:
All of our lawyers are highly trained specialists in their area of the law. Their legal knowledge is kept up to date through courses and departmental training. They are highly motivated to get the best result for you, the client.
Value for Money
Our commitment to this is such that despite being the largest firm in the region, our charging rates are highly competitive. We want you to receive value for money and this is reflected in the high standard of service that you will receive from all of our staff.
There won’t be any hidden costs when you receive your bill. At the outset, we will explain to you the legal work that is required, the prospect of a successful outcome and the cost. We will keep you regularly informed and if unexpectedly the work is likely to exceed these costs we will inform you straight away before we proceed.
We will not only advise you about the law but will draw on our experience to provide you with practical and effective solutions to your particular situation.
We tailor our service to your requirements. You can choose the way you wish to communicate with us either by email, phone or fax and we will work closely with you to achieve the best result for you or your business.
Available and Accessible
You can be assured that when you pick up the telephone you will know who you are speaking to and that that person will have good background knowledge of you or your business. If for any reason your usual contact is not available, there will always be someone to speak to who will assist with your enquiry.
We like to hear your opinions regarding the level of service you have received so at the end of every matter we will send you a client satisfaction survey to complete.
During 2015, 99% of people returning surveys said that the service they received met with their expectations, and 98% rated our solicitors' expertise as excellent/good.
Our aim is to exceed our clients’ expectations on every level so your comments help us to identify areas which can be improved. We act on comments as soon as they are received and try harder to meet client expectations in the future.