Our Client Care Charter is our promise to our clients of the service you should expect of us, and a reminder to us of what service we should deliver to you.
The Charter has been developed to reinforce our core values and to focus attention on the continued improvement of the services we offer. The Charter covers the following areas:
- Accessibility and approachability
- Timely and efficient service
- Insightful and informed advice
- Value for money
- Client's needs come first