If you are a debtor, a creditor, or an employee, director or shareholder of an insolvent company and are dissatisfied in regards to the professional work of an insolvency practitioner or their staff you are entitled to make a complaint. An insolvency practitioner may act as or be known as:
a trustee in bankruptcy
an administrator of a deceased insolvent estate
a liquidator if a company is to be wound up and it’s assets sold
a provisional liquidator
an administrative receiver
a nominee or supervisor of a voluntary arrangement
a trustee of a partnership
Contact your Insolvency Practitioner directly
If you’re not happy with the activities of the Insolvency Practitioner or a member of their staff you can make a formal complaint to them. You can make your complaint by phone or in writing.
Complain to the Insolvency Service's Complaints Gateway
If you’re not happy with how the Insolvency Practitioner has dealt with your complaint, you can complain to the Insolvency Service's Complaints Gateway. They will assess your complaint and pass it onto the relevant authorising body. This will be the authorising body that your IP is registered with.
Complain about the Insolvency Service
If you’re not happy with how the Insolvency Service Complaints Gateway has dealt with your complaint, you can complain to the Insolvency Service. Information about how to make a complaint can be found on their website at www.gov.uk.
Complain to the Insolvency Practitioner’s Authorising body
At any time you are free to refer your complaint directly to the Insolvency Practitioner’s Authorising Body.
For more details on how to make a complaint, download a copy of our insolvency practitioner complaints procedure by clicking here.