• Our unsecured lending recoveries team work with a range of financial service companies, lenders and debt purchasers, dealing with recovery of unsecured lending products including loans, credit cards, overdrafts and guarantees.

    Our Approach:

    • Develop a recovery strategy that complements your internal processes
    • Promote engagement with customers to arrange affordable and sustainable payment arrangements (which are monitored using the latest technology to ensure prompt payment)

    When payments are not achievable, we assess the commercial viability of legal proceedings and determine the most appropriate and cost-effective enforcement method with our client.

    Our Aims:

    • Maximise your recovery
    • Protect your reputation 
    • Adhere to the relevant compliance and regulatory requirements

    We operate within a compliant conduct risk environment supported by internal induction and on-going training for our Recoveries team. All elements of our strategy and collections work is undertaken in compliance with the FCA guidelines. Quality is supported by our LEXCEL and ISO9001 accreditations.

    On-line access and Management Information:

    All clients are provided with access to our “Client on-line” portal, which allows you to access all your accounts, track progress and review all transactions. We work with clients to develop bespoke management information that is relevant to their reporting requirements.

    Specialist Enforcement:

    As well as providing outsourced debt recovery solutions that Financial Services companies expect, we also partner in-house teams to provide specialist enforcement services such order for sale enforcement to unlock cash secured in charging orders and insolvency proceedings to address difficult cases where bankruptcy proceedings are a more effective method of recovery.

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    Chris Grocock

    Chris Grocock

    Partner and Head of Recoveries
    01472 262631