Our dedicated education recoveries team handles the collection of unpaid tuition, accommodation, library and commercial fees on behalf of universities and higher education colleges.
We offer a complete recovery service under one roof, incorporating pre-legal collections, trace and investigation work and legal recovery solutions, ensuring our education clients have continuity of service and flexibility that they should expect.
- Develop a recovery strategy that complements your internal processes
- Promote engagement with customers to arrange affordable and sustainable payment arrangements
Where payment arrangements are not achievable, we work with you to assess the commercial viability of legal proceedings and to determine the most appropriate and cost-effective enforcement method. If court proceedings are required, we are in the unique position of being able to take into account the commercial considerations, provide advice on the legal options available, and adapt them to meet the diverse needs of our clients.
Increase your Recovery Rates:
Dramatically increase your recovery rates using our unique trace and collect service. We not only trace your student, but also try to make telephone contact with them and engage with them to discuss repayment - at no additional cost to you!
We adopt a variety of pricing structures from no win – no fee pre – legal collections to fixed fee litigation. The charging structure for pre-legal work ensures that you only pay for monies that we recover, with funds remitted to you either fortnightly or monthly via BACS. Our litigation services, including contested matters, are undertaken on a fixed fee basis, ensuring that you can take a commercial view on whether litigation is viable, whilst providing certainty on fees and budgets.
All clients have access to our bespoke “Client on-line” facility which allows you to access all your accounts, track progress and review all transactions through a suite of management information through a secure internet site. The facility provides real-time information and enables as much or as little interaction with your account manager as required..
Since 2018 we have been providing student loan, accommodation fee and commercial debt recovery services to the London University Purchasing Consortium (LUPC) following our appointment to the One Stop Shop (Pre-legal and Legal Recoveries) Framework agreement. Our appointment to this framework enables us to provide debt collection services to its members and members of other consortia in the UK, including APUC, SUPC, NWUPC and NEUPC.
The key benefit of being appointed to the framework means that members are assured we have already been through a rigorous procurement process. Members can be confident that we meet their requirements in terms of service delivery, quality of staff, contract management, delivery of management information and competitive pricing.
"We have used Wilkin Chapman for nearly a year and have found the services provided by Mark and the team to be of the highest standard.
Collections and advice have always been exemplary; the services professional, timely and valuable; the people friendly, courteous, and efficient; the financial benefits quickly sourced, provided and clearly presented; the costs fair and competitive.
We have no hesitation in recommending Wilkin Chapman services, thanks again for a great job!"
- Medicines and Healthcare products Regulatory Agency