Our dedicated education recoveries team handles the collection of unpaid tuition, accommodation, library and commercial fees on behalf of Universities and Higher Education Colleges throughout the UK.
Unlike other firms, we offer a complete recovery service incorporating pre-legal collections, trace and investigation work and legal recovery solutions where all legal proceedings and enforcement action is undertaken solely by us.
We have complete control over the whole recovery process providing you with the assurance that your recovery strategy is in safe hands.
Our approach to successful recovery
Work in partnership
We understand the types of debts you have and work in partnership with you to provide efficient and cost effective solutions to your problems.
We tailor our service to integrate with your systems and operational methods, whilst adopting a compliant and proactive approach to debt recovery.
Empathy & understanding
We engage with your students to recover funds amicably without the requirement of further court proceedings and additional costs being incurred. A combination of data intelligence, income and expenditure forms are used to establish a student’s ability to pay and enter into a sustainable payment arrangement. Such plans are reviewed on a regular basis to ensure optimum repayments are maintained.
We are in the unique position of being able to carry out court proceedings ourselves, if these are required. We will take into account the commercial considerations and provide advice on the legal options available to you.
Online access 24/7
We provide you with access to our on-line client facility enabling you to view all of your accounts, track progress, review all transactions and management information through a secure internet site, 24/7. This facility enables you to instruct us
on-line, provides you with real-time information and allows you as much or as little interaction with your account manager as you need.
Trace and 'Connect' service
Due to the transient nature of students, we are conscious of the need for you to establish their current residency. Our agents will not only trace your student, but attempt to make telephone contact with them and “connect” them to our
staff enabling us to discuss the account and repayment - at no extra cost!
All our trace services are conducted on a no find – no fee basis.
Our innovative pricing
We adopt a variety of pricing structures from no win – no fee pre-legal collections, to fixed fee litigation and rent recovery.
The charging structure for pre-legal work ensures that you only pay for monies that we recover, with all funds remitted to you via bank transfer. All funds are held in a secure client account.
Our litigation services, including rent arrears matters, are all undertaken on a fixed fee basis, enabling you to take a commercial view on whether litigation is viable, whilst providing certainty on fees and budgets.
We do not charge any case preparation fee for accounts that require legal action.
We also offer a fixed fee service for either serving Notices on students to terminate their Letting Agreement, or commencing County Court proceedings to obtain a Possession Order, in cases where students are in default, or will not vacate their property.
Most Student Letting Agreements include a clause entitling the education provider to recover their costs on an indemnity basis, meaning the service is also potentially no win – no fee.